Terms & Conditions

 

We publish our terms and conditions in order to avoid misunderstanding and dispute which generally occur between tourists and less professional travel agency. You are recommended to read these terms and conditions, and also in FAQ prior to your reservation or payment, so that you know what fees will be applied in case you have to cancel your reservation later.  It is our deal, a fair deal without any hidden or surprise charges!

bulletPackage Tours
bulletHotel Reservation
bulletAir Ticketing
bulletLiability
bulletFAQ

 

Package Tours
Upon tour confirmation, a 30% deposit is requested in order to guarantee your reservation. This deposit is non-refundable, in case the tour participants cancel the tour on their own.

The 70% remaining balance should be settled against the travel documents before the tour start.  In case of cancellation after your full payment, we refund 70% of the total price if cancellation is made prior to tour commencement. No refund, either in partial or in full, for unused services of the tour.

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Hotel Reservation
Hotel reservation in Burma can be submitted to us either by our on-line booking form, by e-mail or by fax.  In order to obtain our special rates for Internet users, pre-payment has to be made to Royal Exclusive Travel - not to the hotel. In case you wish to pay direct at the hotel, the hotel published rate is applied.
Cancellation Policy for Hotel Reservation
bulletCancellation should be sent to Royal Exclusive Travel at least 3 business days (not including Saturday, Sunday and public holidays), prior to your check-in date.  You will receive Full Refund, unless otherwise stated in our confirmation e-mail or fax.
bulletCancellation less than 3 business days is considered as No-Show, and at least 1 night cancellation fees shall be applied.
bulletThere will be no refund for un-used room nights.

Note:  In certain circumstances such as during the peak touristic season, some hotels may request guaranteed pre-payment in full which is non-refundable at all.  In other words, there will be no refund once your payment is made. Of course, we will notify you, if this strict instance occurred, in our confirmation message before you make any commitment.

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Air Ticketing
It is the airline regulation that the ticket has to be issued before a set deadline, otherwise the reservation will be auto-released. We will notify you of this deadline in every confirmation message.  Payment is required before the tickets are issued.
Cancellation Policy on International Air Ticketing
bulletOnce the tickets are issued, 20% cancellation fee is applied, and it takes at least three months to receive refund.
bulletSome tickets with promotional airfares are Non-refundable; of course, we will notify you before you purchase this type of air tickets.
bulletChange of Passenger Names is not allowed.
bulletThe air tickets are non-reroutable.

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LIABILITY
Royal Exclusive Travel shall not be liable for any delay, loss, or cancellation of airlines or other transport companies, or any  unforeseen circumstances such as accident, personal illness, political unrest, natural catastrophe - flooding, storm, earthquake, etc , which is beyond our control. We reserve the right to amend the tour itinerary if necessary.

Reservation made to Royal Exclusive Travel implies that you agree to all its terms & conditions as well as in FAQ.

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